What is my investment?
Your investment can be as little as the space necessary to house an ATM or as much as the purchase of an ATM, all depending on the Plan Option you choose. Your investment in a Transac ATM will generate more residual income in the form of surcharges and increase the amount of money spent at your location.
How many transactions will I do per month?
It is hard to say for sure how many transactions one ATM will do at any particular location. ATMs with a lot of foot traffic, where customers are in and out within 2 minutes and spend less than $20, typically do a high volume of transactions. We would be happy to provide you with a “guesstimate” based on our experiences with similar businesses.
How much money will I make?
Revenues vary depending on the number of transactions generated at your location.
What are the operating costs of my Transac ATM?
Depending on the plan you choose, cost can be as little as the power generated to run the ATM.
How and when do I get my money?
Based on an “INTERAC day”, money withdrawn from your ATM today will be settled to your bank or financial institution on the next banking day. Credit Unions and smaller banks usually require 2 days for settlement. Weekend settlements are settled on the following Monday, except on long weekends, when they are usually settled on Tuesday.
Does my ATM come with a Warranty?
ATMs purchased or leased from Transac come with a one (1) year parts and labour warranty.
What about phone lines and electrical outlets?
A dedicated phone line or wireless device is required. This allows for proper communications between the ATM and the processing network. The machine only calls toll free (800) numbers and no long distance service is needed.
How much power is required to operate the ATM?
The ATM should be plugged into a surge protected standard 110 volt outlet which draws approximately four amps.
Can the ATM be alarmed?
Yes, your ATM can be ordered from the factory with a generic alarm system. The ATM can also be alarmed independently.
How does the ATM work?
When the card is inserted, the ATM dials a 1-800 number to Transac’s network processor, TNS Smart Network, which adds the surcharge amount and then sends the transaction request to Interac or other network connections for authorization from the cardholder’s financial institution. Once authorized, a signal is sent back to the ATM to dispense the cash requested.
Who services the ATM?
Transac provides service via telephone, 24/7, 365 days a year. Transac also has factory-trained technicians who provide field service when necessary. Additionally, Transac has access to qualified and specialized service organizations throughout Canada.
Do your ATMs accept all credit/debit cards?
Transac ATMs accept the following cards:
- Interac
- Cirrus
- Cirrus International
- Visa Plus
- American Express
- Canadian and US Financial Institutions
- STAR (US based Network)
How secure is the ATM?
Transac secures all ATMs with 4” (four inch) concrete bolts that can withstand a total of 12,000 psi of pressure.
What if my customers have a problem with my ATM?
Transac has a toll-free, customer service number which is highly visible on all our ATMs. Help desk personnel are available 24/7 to assist your customers with any and all problems they may encourter at the ATM. 100% customer satisfaction is our goal.
How do I get my reports?
Transac provides web reporting at no charge, so you can access your reports when you want – from your office or from home.
